Did you know that Visa Debit Card transactions within particular countries and/or cities may be declined in order to prevent account fraud? Whether traveling stateside or abroad, please notify Broadway Bank as to your destination and the duration of your stay. By notifying the bank in advance, you’ll ensure your Visa Debit Card will continue to work in countries or regions where fraud transactions are prevalent.
Please contact the Broadway Bankcard Department at 210.283.6557 or 800.531.7650 for further information or to submit your travel arrangements.
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or debit card use, we’ll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.
In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Some additional tips on protecting yourself from debit card fraud are provided on the back of this insert.
1. Unless absolutely required for a legitimate business purpose, avoid giving out your:
Your PIN is private; NEVER give it out.
2. In stores and at ATMs, always cover your card and PIN, and watch for:
3. Online, you should never respond to unsolicited emails that: