Personal Banking

TeleBank

24-Hour TeleBank Provides the Answer!

TeleBank is an easy way for you to obtain valuable information about your personal or business accounts and many other Broadway services. It's simple and private!

You control your TeleBank Pin (Personal Identification Number)
Accurate and confidential information specific to you
No more waiting for someone to verify your automatic withdrawals and deposits (ACH direct deposits)
No more wondering if a certain check has been presented for payment
No need to visit a branch for balance inquires, transfers or reordering checks
Find branch locations and hours
You can even apply for a loan

HOW TO GET STARTED:
Just call 210.283.6789 or 888.454.5345, from your touch-tone phone. Of course, during normal business hours you can always talk to a Broadway representative in person by pressing [0] at any time during your call.

To access our automated TeleBank for account information you’ll need:

A touch-tone phone
Access number
Personal Identification Number (PIN). For business accounts,
use the last four digits of your Tax ID number
Your account number

CHOOSE FROM THE FOLLOWING CATEGORIES:

Press:
	Banking Services: Account balances, deposit information, funds transfer, and PIN changes
	Merchant verification
	Report lost or stolen ATM or debit cards
	Reorder checks
	Repeat the choices

ACCOUNT INFORMATION:
If you press [1], you will be asked to:

• Enter your access number which may also be your account number followed by the pound [#] sign.

• Enter your personal identification number (PIN) which may be the last four digits of your Social Security number – followed by the pound [#] sign. For business accounts, enter the last four digits of your Tax ID number – followed by the pound [#] sign.

MERCHANT VERIFICATION:
If you press [2], you can verify the availability of funds on a specific check. TeleBank will ask you to:

• Enter the account number followed by the pound [#] sign.

• Enter the check amount, including dollars and cents followed by the pound [#] sign.

REPORT LOST OR STOLEN ATM OR DEBIT CARDS:
If you press [3], TeleBank will direct you to a customer service representative for assistance in reporting your card lost or stolen.

REORDER CHECKS:
If you press [6], TeleBank will direct you to a Harland Clarke Connection Point Operator for 24-hour assistance in ordering your checks.

If you need assistance using TeleBank, please contact our Customer Service Representatives at 210.283.6500 or outside of San Antonio at 888.454.5336 during normal business hours.