What is Online Banking?
Think of Online Banking as a convenient way to extend your banking relationship with Broadway Bank. Online Banking allows you 24-hour access to your personal checking, savings, money market and CD account information, as well as personal loans (including mortgages) and lines of credit. Broadway Online Banking offers you the convenience of being able to reconcile your accounts, pay your bills, transfer funds between selected accounts, as well as view your statements any time of day.
How safe is it to view my account information through Online Banking?
Broadway Bank uses a complete set of security tools, including encryption, firewalls, trusted operating systems, and a two-way authentication process. We make every effort, using multiple layers of security and passwords to be sure your online transactions are secure and authentic to protect your money and confidential information.
Enroll/Login
How do I enroll in Online Banking?
To enroll in Online Banking, you can utilize our convenient self-enrollment feature. To do so, simply follow these instructions:
- Obtain your “Activation Code” from a Bank representative at your nearest Banking Center or by calling our Customer Contact Center.
- From the home page, BroadwayBank.com, click on the “Login” Button on the left side of the screen.
- You will be presented with the login page; click on the “Not Yet Enrolled” link to enroll in Online Banking.
- Next, you will be asked to enter five pieces of information: your last name, Social Security Number (no dashes), your zip code, your 10 digit Activation Code (Note: the Activation Code can be obtained from your local Broadway Bank Banking Center or Customer Service), and enter your desired login name.
- Upon validation of your information, you will be given a temporary password which you can copy. To proceed, click on the “click here” link and enter your login ID and paste your temporary password.
Can I save my password?
For the protection of your accounts and to ensure the highest level of security, we discourage saving or storing your password on your computer. Broadway Bank reserves the right to require password changes. We recommend changing your password periodically. If for any reason your password has been compromised, please notify us immediately.
What should I do if I login incorrectly and get locked out?
Your Login ID and password will automatically reset in one hour. If this occurs during business hours, please contact eBanking Customer Support and we will be happy to reset your login credentials immediately.
Does Broadway Bank’s Online Banking interface with financial management software?
Yes. Currently, account information is compatible with Quicken and Quickbooks. There are some money management tools such as Mint.com and mvelopes.com that are offered free of charge; however, please be advised that our system cannot be guaranteed to support these sites.
Does Broadway Online Banking offer check Images?
Yes. Check images of both front and back can be viewed after the check has posted to your account. To view check images, you must access the “Account History” page, click on the check number and the front and back of the check will be presented. You may also click on the small check icon to view the image.
Statements
How can I view my statement(s) through Online Banking?
Online Banking allows you to view up to 13 months of statements. In order to view your statement(s) online, you must first register for iStatements. You have the option to “go green” and only receive your statements online or you may select to continue to receive mailed statements, as well as, accessing them online. In order to register, please follow the instructions below:
- Under the ACCOUNTS tab, click on the “Statements” link: this will bring you to the MANAGE PREFERENCES screen. Here you will see your accounts listed.
- Verify or add your email address
- On each line you will see ENROLL and DELIVERY METHOD. The option to enroll will default to Yes and the Delivery Method will default to ONLINE.
Note: If you would like to Go Green and have your statements only available online, you may proceed with the defaulted options and select “NEXT” to continue the registration. If you would like to continue to receive a paper statement in the mail, select the drop down menu and choose “print/online”. This will give you the ability to receive your statements as you always have, as well as, view your statements online.
- Make your selection by clicking on the drop down menus and click “NEXT”.
- You will have to confirm your selection and click “SUBMIT”
- You will then be presented with the usage agreement for iStatements and you may click on the “ACCEPT” icon to continue to your accounts.
After you have registered for iStatements, you will be able to view the statements by following the instructions below:
- Under the ACCOUNTS tab, click on the “Statements” link.
- Select the account number for which you wish to view a statement
- Select the date and click “DOWNLOAD PRINTABLE STATEMENT”
- The statement you are requesting will be presented; you can then print or save the statement to your computer.
Online Bill Pay
Can I pay bills through Online Banking?
Yes. Our Online Bill Payment option is a free service for all Broadway Bank customers.
How do I set-up new Billers with Broadway Bank Bill Pay?
To make the most of the bill payment feature, we suggest that you spend a few minutes collecting your bills and information about the companies you wish to pay. You may add billers by following the instructions below:
- Under the TRANSACTIONS tab, click on Bill Payment.
- Click “ADD A BILL”
- Select the type of bill you would like to add and click “CONTINUE”. (If you have an account number for the bill, select that option to ensure that your payment is properly credited.)
- Type the name of the Biller, and click “SEARCH”. If the correct name or company appears, enter your account number, complete the additional fields and click “CONTINUE”. You will then receive a message that the company or person has been added. **To manually enter the Biller’s information, click on the link “Enter all information for your bill” and complete the required fields.
How do I make a payment?
To make a payment, click on the “PAYMENT CENTER” button. Under Pay Bills, enter the amount for the bill you wish to pay. The system will automatically pre-fill the earliest available date in the “PAY DATE” field, or you may click on the calendar to determine the next available date to schedule your payment. Click on “SEND PAYMENT”, and carefully review the information. Next click “CONFIRM PAYMENTS”; you will then receive a “PAYMENT COMPLETE” message and confirmation number. To verify the bills you have requested to pay, locate “Pending Payments” in the Payment Center.
Note: The funds will be deducted from your checking account on the payment due date if the payment is sent electronically. If sent by check, it will be deducted from your account when the Biller processes the check. Your Biller will be paid by our processor, either electronically (ACH) or by a mailed check.
What should I do to ensure that my Biller receives my payment on the due date?
When you pay bills using Online Banking, payments must be scheduled at least five (5) business days in advance of their due dates.
Can I use Broadway Bank Online Banking to pay repeating bills automatically?
Yes. You can automatically create and send a payment to a Biller at the frequency you specify. Simply select the “Manage My Bills” button, select the Biller’s name from the drop down box, then select “Add an automatic payment”. On the right of the page, enter the payment amount, the first payment date, select the payment frequency, and the number of automatic payments (or until the payment is cancelled). Next, click on the “Set up Payment” button. Online Banking will automatically send the payments you have specified until you cancel the payment.
Can I cancel a bill payment or automatic payment once it is initiated?
Yes. You can cancel any bill payment or automatic payment while its status is “Pending” or until processing has begun. You can cancel payments from the “Pending Payments” section located on the “Payments Center” page, click on “Cancel” and then click “Cancel Payment”.
What should I do if a Biller has not posted my payment?
Sometimes the Biller may not credit your account immediately after receiving your payment. If the payment is not credited in a reasonable amount of time, take the following steps to resolve the problem:
- Allow five days, after the scheduled “Pay Date”, to see if the Biller credits the payment to your account.
- If the payment is not applied to your account, call the Billers customer service department to see if they have received your payment.
- When you call, gather the following information from the biller:
- The name of the person who assisted you with your payment question The phone number you called to contact the Biller
- The date you called the Biller to inquire about your payment
- The amount of any late fees or finance charges that may have been assessed.
- If you received a late fee but scheduled your payment on time, ask the Biller if they will waive any late fees or finance charges.
If the payment is not credited to your account or if the Biller will not waive the late fees, find the payment in the “RECENT PAYMENTS” section on the “PAYMENT CENTER” page and click on “VIEW BILL HISTORY”. Next, click on “VIEW DETAIL” to send us an inquiry about the payment.
Online Transfers
How can I make payments to my Broadway loan(s) or advance my line of credit through Online Banking?
After signing into Online Banking, under the TRANSACTIONS tab, click on the “Funds Transfer” link. Enter the transfer information by selecting the “to”account, “from” account, the date and amount. Click on “Submit” to continue, and then click on “Approve” to complete. Please note: If the transfer is not approved, it will stay in a drafted status and will not be processed.
Can I make principal only payments to a consumer loan through Online Banking?
Yes. To make principal only payment, first make a full payment for the current month. Next, make an additional payment for any amount under the monthly loan payment due amount. This payment will be directly applied to principal if the next billing statement has not been mailed.
(Ex: If your payment due is $500, first pay that amount for the current month. Then, make a separate payment for the amount under $500 and it will be applied to principal. Payment amounts equal to or greater than the monthly installment will be applied as the next month’s payment.)
Note: Memos entered in the “Memo” field of the Transfer screen in Online Banking are for your record keeping purposes only. Information entered, such as “Please apply to principal”, is not taken into consideration as it is not seen by bank personnel until after the payment has been posted to your account.
Is there a minimum or maximum dollar amount allowed for loan/line of credit transfers?
There is no minimum or maximum dollar amount for loan/line payments made through Personal Online Banking. Line of credit advances are limited only to the available credit in your account.
When are funds available if the Personal Line of Credit is advanced?
The transferred funds are available immediately in the receiving checking, savings or money market account.
When are payments posted to loan accounts if paid through Personal Online Banking?
Payments are posted overnight to your loan account. It’s important to remember transfers entered after 6:00PM central time may not be processed until the following business day.
Can I schedule a recurring loan payment through Personal Online Banking?
Yes. You can choose the frequency of your loan payment, or you can simply schedule a one-time payment for today or a future business day.
Customer Support
How do I contact the bank if I have a question?
You may contact Broadway Bank by one of the following methods:
- You may send a Secure Message through Online Banking by clicking on “Messages” under the SERVICES tab.
- You may email us at tbc@broadwaybank.com
Note: When sending an email message, do not include any account sensitive information, such as account numbers, balances, or passwords. (We will respond to all messages within 1 business day.)
- You may also contact Customer Service at 210.283.6611 or 800.531.7650 outside of San Antonio, Monday through Friday 8:00 a.m. to 6:00 p.m. or Saturday 9:00 a.m. to 1:00 p.m. (CST).
- If you do not have access to a computer and would like to retrieve information about your account(s), you may contact 210.283.6505 or 800.531.7650 outside of San Antonio to access our 24-hour automated telephone response service.
