Mobile Banking FAQs

FAQs

If I'm already signed up for Online Banking, does that mean I am enrolled in Mobile Banking?

If you are enrolled in Online Banking, simply click on the “Mobile” link under the Preferences menu to enable mobile banking and text banking, as well as create a MAC (Mobile Access Code) used to transfer funds through the app.


FAQs

When I transfer funds through Mobile Banking, when will the funds be available?

Funds transferred your between Broadway Bank accounts through Mobile Banking are available immediately.


FAQs

Will I be charged for using Mobile Banking?

Broadway Bank does not charge a service fee for the use of Mobile Banking. Standard internet service and text messaging rates apply. Check with your mobile service provider for details.


FAQs

How can I set up account alerts?

To set up account alerts, sign in to Online Banking and click on the “Alerts” tab under the Preferences menu.


FAQs

Where can I receive my alerts?

In addition to receiving alerts on your mobile phone, you can also select an e-mail address to which you can receive account alerts.


FAQs

How can I get access to depositing a check using my phone?

You can deposit a check using our iPhone or Android app. To determine your eligibility and request access, visit your nearest banking center or call our Customer Service Center at 283-6500. Access for eligible requests will be granted within one business day.


FAQs

How will I know when I have access to mobile check deposit?

Once your request to access mobile check deposit has been processed, you will see a tab labeled “Deposit a Check” the next time you sign on to your iPhone or Android app.


FAQs

How can I get the clearest image of the check I am trying to deposit?

Here are some tips to get the clearest image of your check:

  • As you hold your phone over the check, tap (on your phone) on the center of the image to improve the focus.
  • Lay the check on a flat, dark surface.
  • Remove as many creases as possible so that the check lays flat.
  • Find an area with ample light; not too dim or too bright.
  • Use the frame guides provided within the app to center the check as you capture the image.
  • Tap on the “Retake” button if you feel the image was not clear.

FAQs

Do I need to endorse the check I want to deposit?

Yes. Endorse the back of the check as you would if you were depositing the check with a teller in the banking center.


FAQs

What is the daily cut-off time for making a deposit through the mobile app?

The daily cut-off time for a mobile deposit to be processed that night is 6:00 p.m. central time each business day.


FAQs

When will my funds be available if I deposit a check through mobile banking?

Funds are not immediately available. If a deposit is made before the cut-off time (6:00 p.m. central time each business day), the funds will be available the next morning. If a hold is placed on any portion of the deposit, you will be notified about the availability of funds.


FAQs

Can a check I deposit through mobile banking be rejected after I submit it?

Yes. A check deposited through our mobile app can be rejected if it is:

  • Post-dated (the date on the check is after today’s date)
  • Stale-dated (the check is older than 6 months)
  • Not properly endorsed on the back
  • Not signed by the maker
  • Written for a different amount than the dollar amount (written amount and numeric $ amount do not match)

FAQs

What should I do if the check I deposit is rejected after I submit it?

We will attempt to contact you via telephone if your deposit is rejected for any reason. At that time, we will discuss the options available for making that deposit.


FAQs

Can I use Mobile Banking if I am overseas?

Yes. Wherever you receive service on your mobile device, you can access Mobile Banking.


FAQs

Can I pay bills using Mobile Banking?

Yes, with mobile bill pay you can:

  • Pay an existing payee (Note: All payees must first be set up in online banking. New payees cannot be set up through mobile banking).
  • View pending eBills
  • View pending payments (payments that have been created but not yet been paid)
  • View payees
  • Cancel a pending payment
  • Pay an existing payee or a pending eBill
  • View payment history for bill payments made via mobile or online

How does it work?

  • Enroll in bill pay through online banking
  • Set up billers in online banking
  • Request access to mobile bill pay by calling customer service at 210-283-6500 or 800-531-7650 or visit any banking center location.
  • Login to the Broadway mobile iPhone or Android app and tap on “Pay Bills” (Note: It may take up to 24 hours before you see the “Pay Bills” option in your mobile app menu)
  • Pending eBills, Pending Payments and Payees will appear (if you do not have any pending eBills or Pending Payments then only the Payees will appear).
  • Tap on the payee that you desire to pay.

FAQs

How will I know when I have access to mobile bill pay?

Once access is granted, you will see the “Pay Bills” tab in the mobile banking main menu of the Broadway iPhone and/or Android app. You can immediately begin making payments to existing payees.


FAQs

Is information displayed the same way on any type of phone?

Information displayed in an app (iPhone or Android) is designed for optimal display. When signed on to mobile banking through your mobile web browser, display and functionality may vary based on the type of device or browser.


FAQs

What is WAP 2.0?

WAP 2.0 (Wireless Access Protocol 2.0) offers the safest level of security and encryption to support mobile banking. This minimum level of security is required to protect your confidential account information.


FAQs

How do I know if my phone is WAP 2.0?

Most new mobile devices are now equipped with WAP 2.0 or higher. To make sure your mobile device is WAP 2.0 or higher, check with the manufacturer of your mobile device or your mobile service provider.


FAQs

Browser Login Procedure

  1. Launch the web browser on your mobile device.
  2. Go to mb.broadwaybank.com
    Tip: Save this as a favorite link or shortcut for easier access in the future.
  3. Enter your Login ID and password and click on "Login".  This is the same login ID and password used for Online Banking.