Frequently Asked Questions About Personal Online Banking

Customer Support

How do I contact the bank if I have a question?
You may contact Broadway Bank by one of the following methods:

  • You may send a Secure Message through Online Banking by clicking on “Messages”.
  • You may email us at

Note: When sending an email message, do not include any account sensitive information, such as account numbers, balances, or passwords. (We will respond to all messages within 1 business day.)

  • You may also contact Customer Service at 210.283.6611 or 800.531.7650 outside of San Antonio, Monday through Friday 8:00 a.m. to 6:00 p.m. or Saturday 9:00 a.m. to 1:00 p.m. (CT).
  • If you do not have access to a computer and would like to retrieve information about your account(s), you may contact 210.283.6505 or 800.531.7650 outside of San Antonio to access our 24-hour automated telephone response service.

Other questions:

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