Customer Satisfaction

Many ‘thanks’ are extended to all Broadway Bank customers who participated in our recent customer satisfaction survey. This important survey ensures that Broadway Bank is not only meeting your needs, but that we are exceeding ALL of your customer service needs.

We are happy to report that Broadway Bank scored extremely well in all areas of delivering true customer service to our customers. Check out the following synopsis from our recent customer survey:

Satisfaction: About 96% of the respondents consider their overall relationship with Broadway Bank as ‘excellent’ or ‘good’.
Loyalty: 82% of the respondents would ‘definitely’ or ‘probably’ come to Broadway Bank first for additional financial services.
Advocacy: 92% of the respondents would ‘definitely’ or ‘probably’ recommend the bank to others.

Staff and Banking Center facilities received 98% and 97% favorable ratings. A total of 75% respondents report that Broadway Bank is ‘much better’ or ‘better’ than other financial institutions.

Satisfaction, Loyalty and Advocacy

Current Aggregate Core Question

Importance and Excellence: Location

Importanct and Excellence Graph

Importance and Excellence: Customer Service

Importance and Excellence: Products and Services

How are we doing?